Privacy Policy

Personal Data We Collect

We may collect and process the following personal data:

• Contact details such as name, email address, and telephone number.
• Information provided through website forms, enquiries, or correspondence.
• Technical data such as IP addresses, browser type, and usage statistics.
• Any other personal data voluntarily submitted by users.

How Data is Collected

Data may be collected through:

• Direct submissions via our website forms.
• Email communications or telephone enquiries.
• Cookies and tracking technologies (see our Cookie Policy for details).
• Interactions with our services or digital platforms.

Purposes for Collection and Use

Personal data is collected and used for purposes including:

• Responding to enquiries and providing requested services.
• Managing customer relationships and communications.
• Improving website functionality, security, and user experience.
• Meeting contractual obligations where services are engaged.
• Complying with legal or regulatory requirements.

Data Processing and Storage Consent

Personal data will not be collected, used, or disclosed without consent, except where authorised under the Personal Data Protection Act (PDPA). In situations where the collection, use, or disclosure of data is reasonably necessary for the performance of a contract between the individual and the Company, consent will be deemed to be provided.

Storage and Security

We adopt all reasonable precautions and implement necessary safeguards to protect personal data from loss, misuse, unauthorised access, alteration, or disclosure. Safeguards include access controls, encryption, secure storage systems, and regular review of internal processes.

Cross-Border Transfers

Personal data may be transferred to and processed in jurisdictions outside Singapore. In such cases, the Company will ensure that the receiving party provides a standard of protection comparable to that required under Singapore law.

Disclosure to Third Parties

Personal data may be shared with trusted service providers who support our business operations, such as IT hosting, security, or analytics partners. These third parties are bound by contractual obligations to apply equivalent standards of data protection.

Retention of Personal Data

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer needed, data will be securely deleted or anonymised.

Accuracy of Personal Data

Reasonable efforts are taken to ensure that personal data is accurate and up to date. Individuals are responsible for providing correct information and informing the Company of any updates.

Rights of Individuals

Individuals have the right to:

• Access personal data held by the Company.
• Request correction of inaccurate or incomplete data.
• Withdraw consent to processing at any time, subject to contractual and legal limitations.
• Request information on how their data has been used or disclosed in the past year.

Complaints and Dispute Resolution

If you believe that your personal data has been handled improperly, you may lodge a complaint with the Personal Data Protection Commission (PDPC) in Singapore. For more information and to make a complaint, please visit: PDPC Complaints & Reviews pdpc.gov.sg

Changes to This Policy

The Company may update this Privacy Policy from time to time to reflect changes in law or practices. Updates will take effect once published on this page.

Effective Date: 10/17/2025

Company: Digital Relay Marketing PTE. LTD.

Address: 05-01-32 Pekin Street, Singapore

Email: service@digitalrelaymarketing.com

Registration No.: 202214442K